Your Stay

From the General Manager

It is my distinct pleasure to welcome you to Shades of Green Resort on Walt Disney World Resort.  As the only Armed Forces Recreation Center Resort in the continental United States, our main goal is "Serving Those Who Serve" or have served our great nation while providing rest and recreation at affordable rates.

In order to reduce the possibility of contracting and spreading infectious disease, we are requesting that guests adhere to the following infectious disease mitigation measures: 

• Sanitize your hands upon entering the hotel and frequently throughout your stay 
• Guests over six years of age are asked to wear face coverings in public areas 
• We recommend guests carry their own hand sanitizer and disinfecting wipes
• If you experience flu-like symptoms, please remain in your room and call the front desk 
• Request all purchases be made by credit card or charged to your room 
• Adhere to physical distancing guidelines of at least 6 feet 
• No more than one family per elevator 
• Use the express checkout option available at the front desk 

We appreciate your patience and understanding. These policies are in place to protect the health of your family, our staff, and our military. Some of the services listed below may be limited or not offered due to various infectious mitigation measures currently in place.

Shades of Green staff stands ready to make every effort in ensuring that your stay with us will be a memorable one. We are committed to providing you the best quality service in a most relaxing environment that is your "home away from home".

Sincerely,
Toshimasa Matsumura
General Manager

Toshimasa Matsumura
General Manager
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Enhanced Check-in and Check-out Process 

We’ve developed new check-in processes to ensure the safest experience possible for the health and safety of our guests and employees. At every step, our employees will be outfitted with masks, and be behind a glass partition.  During check in, we ask only the sponsor with the military ID approach the Front Desk.  All other guests please wait away from the desk practicing social distancing in the resort.   All guests will be enrolled in our express check-out program to promote safe environment.

 

Limited Room Amenities 

We are obligated to ensure the safety and well-being of our guests, therefore, amenities such as paper, pens, irons, ironing board have been removed from the rooms. Housekeeping services will be limited to check out only or light touch upon request.
 

Bell Services and Bag Policies

The bell services policies and procedures have been modified to support the health and safety of our guests and team members. When necessary, we will make all possible accommodations for guests with special needs and situations.  Car Valet and Airport BAGS services will not be available, however, bell services will be available with modification to assist you with your luggage to and from your guest room.  Scooter and Stroller rentals will not be available through the bell services.
 

Firearm Policy

Firearms are not allowed at Shades of Green. Weapons may not be carried, kept in guestrooms, secured in guestroom safes, nor stored in vehicles while at Shades of Green. If you arrive with any weapon or firearm, you are required to declare it and turn it into our Security Department upon arrival on property. Notify a Front Desk Agent, and a Security Officer will meet you at the porte-cochere to receive the weapon. The weapon owner will be required to ensure the weapon is not loaded (clear) in front of the Security Officer; this will be done in the Bell Desk area, out of the view of our other guests. The Security Officer will give you a receipt for the weapon. The weapon will be taken to the Shades of Green Security Center and locked in a weapons cabinet for safekeeping until checkout. The weapon owner will keep any ammunition. On your day of departure, please contact the Front Desk or the Security Center (extension 1458) at least one hour before check out to allow a Security Officer time to return the weapon. 

 

Smoking Policy

Shades of Green is a NON-SMOKING resort. E-cigarettes are also not permitted. You will be charged a fine (starting at $250) for smoking in your room and on balcony. We would like to thank you for the trust and support you have in us and we look forward to welcoming you and your family to Shades of Green soon. For any specific questions about reservations, please contact our Reservations Department at 1-(888) 593-2242 , and one of our team members will be happy to assist you. 

 

Mail Services

Mail, packages and grocery deliveries will not be available for receiving or outgoing by the resort staff.