Attraction Questions

Ticketing Questions

Any visit to Shades of Green isn't complete without a visit to one of the many amazing theme parks in the Orlando area. Our ticketing office can help to ensure you have a memorable visit with the family. Below are some frequently asked questions we often answer. It is required you make reservations for Walt Disney World® theme parks.  Please plan ahead to ensure no disruptions with your stay. 

 


 

Tickets - General Questions

I'm not staying at Shades of Green; can I still purchase tickets from you?
You do not have to be staying at Shades of Green to have the ability to purchase tickets. As long as you have the proper forms of identification, we can provide you with ticket services.

Do I qualify to purchase tickets from you? 
Generally, if you qualify to stay at Shades of Green, you also qualify to purchase tickets from us.  Qualifying guests include active duty service members in the Army, Navy, Air Force, Space Force,  Marine Corps, Coast Guard, and Cadets of Armed Forces Academies, Reserve and National Guard; Retired from Active Duty, Reserves, and National Guard, Family members with current ID, current and retired Department of Defense and Coast Guard Civilian employees, among others. You may check our detailed resort eligibility here. https://www.shadesofgreen.org/about-shades-green/eligibility

Veterans with a Veterans Health Identification Card (VHIC):  
All veterans with a service-connected disability, Former POW, Purple Heart recipients, and Medal of Honor recipients with a Veterans Health Identification Card issued by the Veterans Affairs Office are eligible to purchase our discounted and tax-free tickets. (Promotional Tickets not eligible under this identification card per Theme Park Contracts) Paperwork is not accepted; you must have the physical identification card issued to you. 

Veterans with a DD214: 
If you do not fall in any of the above and are using your discharge papers (DD214), you may purchase the discounted and tax-free tickets in person during January & September.

Dependents: 
A dependent spouse is eligible to purchase tickets using a current identification card.  Child dependents are eligible to purchase tickets or their legal guardian as long as the child is present and the identification card is current.  Child dependents and former spouses with benefits do not qualify for the promotional tickets but may purchase any other discounted and tax-free tickets. Deceased with Benefits (DB)/Widow, become the sponsor, therefore are/is eligible for the promotional tickets.

How do I pay for my tickets? There isn't anywhere to put my credit card on the form?  
To protect our guests as best we can; we ask that you keep your payment information confidential until one of our advanced ticket order agents contacts you to verify your order over the phone. We verify your eligibility, confirm that nothing has changed since your order submission, and then ask you for payment details. We will charge the total amount added up on the order form with your authorized signature. Only the SPONSOR or SPOUSE may pay if you are ordering tickets in advance. If your civilian guests or family insist on paying, they can only do so by actually transferring the money over to the eligible service member or spouse before purchase. We only accept cash purchases in person. You may also pay with a check if you would like to mail in your order.

Do you accept a Military Star card for payment?
Guests are more than welcome to use their Star Card as a form of payment.

How do I get my tickets? Can you email me the ticket number so I can make my park reservations?
We do our best to accommodate guest needs.  Current events prevent us from giving out ticket information. We ask that all guests place their order in ample amount to time for processing and ask for your patience as we mail you the physical tickets. Guests must have a theme park ticket in hand, assuming all responsibility should something happen. If you need ticket information immediately, we advise you to explore other outlets in procuring your theme park tickets.  We recommend checking with Information, Ticket and Travel offices in your area.  You can also buy your tickets through the parks.  You will not receive a military discount, but you will receive your ticket information immediately upon purchase so that you may make your reservations.

When I purchase tickets from you, am I guaranteed park entry?
Park entry is not guaranteed regardless of where purchased.  With Walt Disney World's new theme park reservation system, it is crucial to plan.  We recommend you order tickets three to six months in advance of your scheduled arrival date.  We recommend nine to twelve months ahead of your anticipated arrival date during significant holidays or significant events.  

Do I have to make theme park reservations everywhere…?
Everyone age three and up must have a theme park reservation for Walt Disney World Theme Parks.  Universal Orlando Parks are first come, first served.   Check the parks apps for capacity information. 

Do you have water park-only tickets?

We carry Disney's Blizzard Beach Water Park, Disney's Typhoon Lagoon Water Park, Aquatica (Orlando), & Adventure Island (Tampa). A water park reservation is not required. We recommend that you arrive early to procure your spot for the day. Walt Disney World Resort Water Parks will close for seasonal refurbishment; please check park operating hours online at www.disneyworld.com.

We do not offer single-day tickets for Universal Orlando's Volcano Bay; you may purchase these tickets at Universal Orlando or online at www.universalorlando.com.

I looked at your ticket pricing and Universal/Disney's website. It seems like they are cheaper directly from the park. Why did I think I got a discount from you?
When comparing pricing between the parks and Shades of Green, please make sure when selecting the desired ticket, to also place it in your 'cart' you will then be asked to select a calendar day (the parks have different priced days), then at the end, it will add the tax. Please subtract the final cost on the website from the pricing on the Shades of Green tickets. There may be days when the park admission is less than what we offer, but we always let the guest know where the better deal will be on the desired day. 

Will I be able to get into the park if my name is not spelled correctly on my ticket? 
Misspelled names on a ticket usually are overlooked if it is just off by one or two letters.  If the wrong name is on the ticket, please let us know, and we'd be more than happy to correct it. Let the representative know at the time of redemption, and they will be glad to correct the spelling.

I already booked my tickets and flight, can I purchase a ticket now?
Please consider purchasing your WDW tickets first before booking your flights or making hotel reservations. 

Disney 

Walt Disney World REQUIRES a theme park reservation to enter the parks.

 If you are booking your flights and making hotel reservations BEFORE you order, receive, and link your tickets to park reservations, there is a chance the days you want to visit the parks will not be available. You do not have to have a hotel reservation to purchase tickets.

Do I still need to make park reservations since I purchased my tickets from you?
A park reservation is required regardless of where tickets are purchased.

How do I make park reservations?

First, you want to set up an account on the My Disney Experience website. You will have to add each of your party members. When you receive your tickets, you will add them to your account and link them using the 12 digit code on the back, bottom right. You can then make your park reservations.

Visit https://disneyworld.disney.go.com/experience-updates/park-reservations/ to find out more details, check availability, and make your reservation.

 

2022 Military Promotional Ticket

Who Qualifies to Purchase?
Active or Retired Members of U.S. Military or their Spouses (valid ID required) Military ID Guide 

How Many Can Be Purchased?
A maximum of 6 tickets per Service Member or Spouse (not both) can be purchased per promotional year.

Who Can Use These Tickets?
1 of the 6 must be used by the Service Member or their Spouse; the other 5 can be used by family members and friends when visiting the parks together.

When Do They Expire?
Tickets expire on December 16, 2022. They do NOT need to be used on consecutive days, and ticket doesn’t expire within a set time frame after the first use.

What Is Included?
Military Promotional Park Hopper ticket is good for entry to Magic Kingdom, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom; park reservations are required for entry. Also, allows guest to visit multiple parks in one day (based on park availability).

What Is the Plus Option?
The Plus option allows you a certain number of visits to other Walt Disney World fun based on the length of your ticket (i.e., 4 day ticket allows 4 visits). For each visit, you can choose one experience (subject to availability and closures):

Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park, NBA Experience, ESPN Wide World of Sports Complex, Disney’s Oak Trail Golf Course - FootGolf, Disney’s Oak Trail Golf Course - 9 hole Walking Course, Disney’s Fantasia Gardens Miniature Golf Course, and Disney’s Winter Summerland Miniature Golf Course

I have a family of more than (6) six trying to go to Disney, and I need additional promotional tickets. What can I do…?
You can purchase the 'Magic Your Way' tickets for your additional guests.  

When will next year's promotional ticket be on sale?
Once we receive information for the Walt Disney World and Universal Orlando, Promotional tickets, the information will be available on our website and on Facebook.  


Magic Your Way Tickets

Who Qualifies to Purchase?
All guests who are eligible to stay at Shades of Green resort are able to purchase these tickets.

How Many Can I Purchase?
There are no limits on the number of this ticket type that can be purchased or used per year.

Who Can Use These Tickets?
Anyone can use these tickets; Military ID is not required for entry to parks when using these tickets

I'm eligible to stay at Shades of Green, can I purchase these tickets as a gift for someone?
Yes, these tickets may be purchased and gifted to a friend or family member.  A military ID is not required to use these tickets when entering the parks.

How Many Park Days are Available?
This ticket is available for 1 to 10 days park entry.

When Do They Expire?
Tickets expire 14 days after the date of first use and the first use must occur on or before December 31, 2023.

What Is the Difference in the Seasonal 1 Day and Regular 1 Day Ticket? The Seasonal ticket has blackout days of December 17, 2022 to December 31, 2022 & December 15, 2023 to December 31, 2023.

What Is Included in the Base Ticket?
Visit one theme park each day of your ticket. You can pick a different park each day. Includes entry to Magic Kingdom, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom; park reservations are required for entry.

What Is Included in the Park Hopper Ticket?
Visit multiple theme parks each day of your ticket. Includes entry to Magic Kingdom, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom. Park reservations are required for entry to the first park guests plan to visit. After entering that first park, Guests will be able to visit the next park starting at 2 PM until each park's regularly scheduled closure. The ability to visit a park is subject to the park's capacity limitations. At this time a park reservation is not required after the first park, however, reservation requirements are subject to change.

What Is Included in the Water Park & Sports Option?
Includes the base ticket option. Plus, this ticket includes a certain number of visits to other Walt Disney World fun based on the length of your ticket (i.e. a 5 day ticket allows 5 visits). For each visit, you can choose one experience (subject to availability and closures):

Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park, NBA Experience, ESPN Wide World of Sports Complex, Disney’s Oak Trail Golf Course - FootGolf, Disney’s Oak Trail Golf Course - 9 hole Walking Course, Disney’s Fantasia Gardens Miniature Golf Course, and Disney’s Winter Summerland Miniature Golf Course

What is Included in the Park Hopper Plus Option?
This ticket combines the Park Hopper ticket and the Water Park & Sports Option. You’ll be able to visit more than one theme park per day plus you get a certain number of visits (matching the number of days of your ticket) to other Walt Disney World fun.

 

Rules and Regulations

Walt Disney World

Disney Military Promotional Tickets may be purchased by Eligible Service Members or their spouses (but not both), for use by themselves and family members and friends, as provided herein. These tickets may not be otherwise transferred, distributed or resold. "Eligible Service Members" are active or retired members of the U.S. Military, including the National Guard, Reservists, the U.S. Coast Guard, the Commissioned Corps of the Public Health Service (PHS), and the Commissioned Corps of the National Oceanic and Atmospheric Administration (NOAA). Spouses of Military Service Members also qualify if they are able to present valid and active U.S. Military IDs in the absence of active or retired Military Personnel or Commissioned Corps Members.

Eligible Service Members (or their spouses) must present valid military identification to purchase and use the Disney Military Promotional Tickets. No more than six (6) Disney Military Promotional Tickets may be purchased and (if applicable) activated by any Eligible Service Member or spouse (regardless of the place of purchase and whether purchased by that person or that person's spouse). In addition, one of the six (6) Tickets purchased must be used by the Eligible Service Member or his/her spouse. Each Disney Military Promotional Ticket must be used by the same person on any and all days.
 

Magic Your Way 
MYW Tickets expire 14 days after the date of first use. First use must occur on or before December 31, 2023. **Plus Option visits match the number of days of your Ticket** Water Park & Sports Option: Plus Visits match the number of days on your ticket. For example, a 1-Day Base with Water Park & Sports Option gives you 1 Plus Visit.

 

2022 Military Promotional Tickets

Limit of six (6) per promotional year. One (1) of the six (6) tickets must be used by the Service Member or his/her spouse. Eligible Service Members are active or retired members of the U.S. military including the National Guard, Current active Reservists, the U.S. Coast Guard, the U.S. Space Force, the Commissioned Corps of the Public Health Service (PHS), and the Commissioned Corps of the National Oceanic Atmospheric Administration (NOAA). Please visit Disney's website for more information.  Valid for use January 1, 2022 through December 16, 2022

All sales are final. Tickets are non-refundable and nontransferrable. Prices and entitlements are subject to change without notice.

 

Florida Resident Tickets
Florida Resident Select Tickets expire 14 days after the date of first use or on December 31, 2023, whichever comes first. First use must occur on or before December 31, 2023. Parking is not included. 

Each person above 18 must show proof of residency. A valid military ID card and proof of residency are required at the time of purchase and redemption. Acceptable forms of residency are Florida driver's license with a Florida address, a Florida state-issued ID card with a Florida address, or a Florida Base military ID. If you do not have a Florida ID, then you must provide one of the following dated within the last 2 months evidencing a Florida residential address; a monthly mortgage statement; a Florida Vehicle Registration or Title; homeowner's insurance policy or bill, an automobile insurance policy or bill; a utility bill; mail from a financial institution, including checking, savings, or investment account statement; or mail from a Federal, State, County or City government agency. All sales are final. Tickets are non-refundable and non-transferrable. Prices and entitlements subject to change without notice. Florida Resident Select Tickets expire 14 days after the date of first use or on December 31, 2023, whichever comes first. First use must occur on or before December 31, 2023. Parking is not included.


Universal Orlando Resort

2022 Military Freedom Pass
Valid November 11, 2021 through December 31, 2022. Six (6) tickets per eligible valid military ID (not to exceed 12). Ticket must be purchased by eligible Service Member or spouse and activated at the time the Service Member/spouse is activating their own ticket. Eligible Service Members are Active or Retired US Military, National Guard, Active Reservists, US Coast Guard, Spouses of Eligible Service Member, DOD Civilian Employees.

Tickets are valid through December 31, 2022 with no block-outs and unlimited use. The ticket expires in full on December 31, 2022. Includes admission to select live entertainment venues of Universal CityWalk. Valid Military ID must be presented at the time of exchange. Tickets are non-refundable, non-transferable, and must be used by the same person on all days. Does not include admission to separately ticketed events. Parking is not included. Limit 6 tickets per year per valid military ID. 2-Park Universal Studios Orlando and Universal Island's of Adventure. 3-Park Universal Studios Orlando, Universal Island's of Adventure, and Universal's Volcano Bay.

 

Universal Orlando Tickets

Multi-Day Tickets are valid for the number of days on the ticket during a 7 consecutive calendar day period which includes the first day of use.


Florida Resident Tickets
Florida Resident 2-Day Tickets are valid for any 2 calendar days during a 60 consecutive calendar day period which includes the first day any portion of the ticket is used. Your 2-Day Ticket also includes 2 days of admission to Universal CityWalk . Must be used during the 60 consecutive calendar day period. BLACKOUT dates apply and are counted within the 60 consecutive calendar day period.

Florida Resident 3-Day Tickets are valid for any 3 calendar days during a 180 consecutive calendar day period which includes the first day any portion of the ticket is used. Your 3-Day Ticket also includes 3 days of admission to Universal CityWalk . Must be used during the 180 consecutive calendar day period. BLACKOUT dates apply and are counted within the 180 consecutive calendar day period.  For blackout dates visit Universal's website.

 

SeaWorld Orlando

Sea World is proud to salute the men and women of our armed forces and their families. Waves of Honor permits any U.S. active-duty military, activated or drilling reservist, or National Guardsman to one complimentary admission per year to either SeaWorld®, Busch Gardens® or Sesame Place® for military personnel and as many as three direct dependents. Service members and their direct dependents must have a valid active military ID in order to participate. Inactive, standby and retired reserve members, military retirees, U.S. Merchant Marine and civilian Department of Defense workers are ineligible for the program. SeaWorld Parks & Entertainment reserves the right to terminate the program. WavesOfHonor.com

 

 

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© & ™ Warner Bros. Entertainment Inc. J.K. ROWLING`S WIZARDING WORLD™ J.K. Rowling and Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s18)
© & ™ Warner Bros. Entertainment Inc. J.K. ROWLING`S WIZARDING WORLD™ J.K. Rowling and Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s18)
© & ™ Warner Bros. Entertainment Inc. J.K. ROWLING`S WIZARDING WORLD™ J.K. Rowling and Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s18)