Attraction Questions

Ticketing Questions

Any visit to Shades of Green isn't complete without a visit to one of the many amazing theme parks in the Orlando area. Our ticketing office can help to ensure you have a memorable visit with the family. Below are some frequently asked questions we often answer. Due to COVID, there are some capacity limitations at the parks. Therefore, it is required you make reservations for Disney, SeaWorld, and Busch Gardens after you receive your tickets.  Please plan ahead to ensure no disruptions with your stay. 
 

Tickets - General Questions

I'm not staying at Shades of Green; can I still purchase tickets from you?
You do not have to be staying at Shades of Green to have the ability to purchase tickets. As long as you have the proper forms of identification, we can provide you with ticket services.

Do I qualify to purchase tickets from you? 
Generally, if you qualify to stay at Shades of Green, you also qualify to purchase tickets from us.  Qualifying guests include active duty service members in the Army, Navy, Air Force, Marine Corps, Coast Guard, and Cadets of Armed Forces Academies, Reserve and National Guard; Retired from Active Duty, Reserves, and National Guard, Family members with current ID, current and retired Department of Defense and Coast Guard Civilian employees, among others. You may check our detailed resort eligibility here. https://www.shadesofgreen.org/about-shades-green/eligibility

Veterans with a Veterans Health Identification Card (VHIC):  
All veterans with a service-connected disability, Former POW, Purple Heart recipients, and Medal of Honor recipients with a Veterans Health Identification Card issued by the Veterans Affairs Office are eligible to purchase our discounted and tax-free tickets. (Promotional Tickets not eligible under this identification card per Theme Park Contracts) Paperwork is not accepted; you must have the physical identification card issued to you. 

Veterans with a DD214: 
If you do not fall in any of the above and are using your discharge papers (DD214), you may purchase the discounted and tax-free tickets in person during January & September.

Dependents: 
A dependent spouse is eligible to purchase tickets using a current identification card.  Child dependents are eligible to purchase tickets or their legal guardian as long as the child is present and the identification card is current.  Child dependents and former spouses with benefits do not qualify for the promotional tickets but may purchase any other discounted and tax-free tickets. Deceased with Benefits (DB)/Widow, become the sponsor, therefore are/is eligible for the promotional tickets.

How do I pay for my tickets? There isn't anywhere to put my credit card on the form?  
To protect our guests as best we can; we ask that you keep your payment information confidential until one of our advanced ticket order agents contacts you to verify your order over the phone. We verify your eligibility, confirm that nothing has changed since your order submission, and then ask you for payment details. We will charge the total amount added up on the order form with your authorized signature. Only the SPONSOR or SPOUSE may pay if you are ordering tickets in advance. If your civilian guests or family insist on paying, they can only do so by actually transferring the money over to the eligible service member or spouse before purchase. We only accept cash purchases in person. You may also pay with a check if you would like to mail in your order.

Do you accept a Military Star card for payment?
Guests are more than welcome to use their Star Card as a form of payment.

How do I get my tickets? Can you email me the ticket number so I can make my park reservations?
We do our best to accommodate guest needs.  Current events prevent us from giving out ticket information. We ask that all guests place their order in ample amount to time for processing and ask for your patience as we mail you the physical tickets. Guests must have a theme park ticket in hand, assuming all responsibility should something happen. If you need ticket information immediately, we advise you to explore other outlets in procuring your theme park tickets.  We recommend checking with Information, Ticket and Travel offices in your area.  You can also buy your tickets through Walt Disney World.  You will not receive a military discount, but you will receive your ticket information immediately upon purchase so that you may make your reservations.

When I purchase tickets from you, am I guaranteed park entry?
Park entry is not guaranteed regardless of where purchased.  With Walt Disney World's new theme park reservation system, it is crucial to plan.  We recommend you order tickets three to six months in advance of your scheduled arrival date.  We recommend nine to twelve months ahead of your anticipated arrival date during significant holidays or significant events.  

Do I still need to make park reservations since I purchased my tickets from you?
A park reservation is required regardless of where tickets are purchased.  

Do I have to make theme park reservations everywhere…?
Everyone age three and up must have a theme park reservation for Walt Disney World Theme Parks, Sea World Orlando, Aquatica Orlando, and Busch Gardens Tampa Bay.  Universal Orlando Parks are first come, first served.   Check the parks apps for capacity information. 

Do you have water park-only tickets?
Disney's Blizzard Beach Water Park tickets are available at this time.  There is currently no reservation needed for the water park, but it operates at a low capacity to meet social distancing guidelines. The sooner you arrive, the higher the likelihood of procuring your spot for the day. Current operating hours are: 

Monday – Sunday: 11 AM – 6 PM. 

We do not offer single-day tickets for Universal Orlando’s: Volcano Bay; you may purchase these particular tickets at Universal Orlando or online at www.universalorlando.com.

I looked at your ticket pricing and Universal/Disney's website. It seems like they are cheaper directly from the park. Why did I think I got a discount from you?
When comparing pricing between the parks and Shades of Green, please make sure when selecting the desired ticket, to also place it in your 'cart' you will then be asked to select a calendar day (the parks have different priced days), then at the end, it will add the tax. Please subtract the final cost on the website from the pricing on the Shades of Green tickets. There may be days when the park admission is less than what we offer, but we always let the guest know where the better deal will be on the desired day. 

Will I be able to get into the park if my name is not spelled correctly on my ticket? 
Misspelled names on a ticket usually are overlooked if it is just off by one or two letters.  If the wrong name is on the ticket, please let us know, and we'd be more than happy to correct it. Let the representative know at the time of redemption, and they will be glad to correct the spelling.

I have a family of more than (6) six trying to go to Disney, and I need additional promotional tickets. What can I do…?
You can purchase the 'Magic Your Way' tickets for your additional guests.   

I already booked my tickets and flight, can I purchase a ticket now?
Please consider purchasing your WDW tickets first before booking your flights or making hotel reservations. 

Walt Disney World REQUIRES a theme park reservation to enter the parks.

 If you are booking your flights and making hotel reservations BEFORE you order, receive, and link your tickets to park reservations, there is a chance the days you want to visit the parks will not be available. You do not have to have a hotel reservation to purchase tickets.

Disney 

How do I make park reservations?

First, you want to set up an account on the My Disney Experience website. You will have to add each of your party members. When you receive your tickets, you will add them to your account and link them using the 12 digit code on the back, bottom right. You can then make your park reservations.

Visit https://disneyworld.disney.go.com/experience-updates/park-reservations/ to find out more details, check availability, and make your reservation.

 

2021 Military Promotional Ticket

Who Qualifies to Purchase?
Active or Retired Members of U.S. Military or their Spouses (valid ID required) Military ID Guide 

How Many Can Be Purchased?
A maximum of 6 tickets per Service Member or Spouse (not both) can be purchased between December 19, 2020, through December 13, 2021

Who Can Use These Tickets?
1 of the 6 must be used by the Service Member or their Spouse; the other 5 can be used by family members and friends when visiting the parks together.

When Do They Expire?
Tickets expire on December 17, 2021. They do NOT need to be used on consecutive days, and ticket doesn’t expire within a set time frame after the first use.

What Is Included?
Military Promotional Park Hopper ticket is good for entry to Magic Kingdom, Epcot, Disney’s Hollywood Studios, and Disney’s Animal Kingdom; park reservations are required for entry. Also, allows guest to visit multiple parks in one day (based on park availability).

What Is the Plus Option?
The Plus option allows you a certain number of visits to other Walt Disney World fun based on the length of your ticket (i.e., 4 day ticket allows 4 visits). For each visit, you can choose one experience (subject to availability and closures):

Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park, NBA Experience, ESPN Wide World of Sports Complex, Disney’s Oak Trail Golf Course - FootGolf, Disney’s Oak Trail Golf Course - 9 hole Walking Course, Disney’s Fantasia Gardens Miniature Golf Course, and Disney’s Winter Summerland Miniature Golf Course


Stars and Stripes Tickets

Who Qualifies to Purchase?
Shades of Green resort guests or guests who qualify to stay at Shades of Green Resort, but are staying at another hotel located within the Walt Disney World Resort

How Many Can Be Purchased?
There are no limits on the number of this ticket type that can be purchased per year.

Who Can Use These Tickets?
Shades of Green resort guests or guests who qualify to stay at Shades of Green Resort, but are staying at another hotel located within the Walt Disney World Resort.

How Many Park Days are Available?
This ticket is available for 2 to 10 days. This is a length of stay ticket and the number of days must match the length of stay on your resort reservation.

When Do They Expire?
This ticket must be used on consecutive days and expire one day after the duration of the ticket. For example, a 5 day ticket will expire at the end of the 6th day after first use. Unused tickets expire on December 31, 2022.

What Is Included?
Ticket is good for entry to Magic Kingdom, Epcot, Disney’s Hollywood Studios, and Disney’s Animal Kingdom; park reservations are required for entry. Also includes Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park, Disney’s Oak Trail Golf Course (green fee only), and ESPN Wide World of Sports Complex. With this ticket you have the freedom to visit multiple parks on the same day (subject to availability and closures).


Magic Your Way Tickets

Who Qualifies to Purchase?
All guests who are eligible to stay at Shades of Green resort are able to purchase these tickets.

How Many Can I Purchase?
There are no limits on the number of this ticket type that can be purchased or used per year.

Who Can Use These Tickets?
Anyone can use these tickets; Military ID is not required for entry to parks when using these tickets

How Many Park Days are Available?
This ticket is available for 1 to 10 days park entry.

When Do They Expire?
Tickets expire 14 days after the date of first use and the first use must occur on or before December 31, 2022.

What Is the Difference in the Seasonal 1 Day and Regular 1 Day Ticket?
The Seasonal ticket has blackout days of December 18, 2021 to December 31, 2021 and December 17, 2022 and December 31, 2022.

What Is Included in the Base Ticket?
Visit one theme park each day of your ticket. You can pick a different park each day. Includes entry to Magic Kingdom, Epcot, Disney’s Hollywood Studios, and Disney’s Animal Kingdom; park reservations are required for entry.

What Is Included in the Park Hopper Ticket?
Visit multiple theme parks each day of your ticket. Includes entry to Magic Kingdom, Epcot, Disney’s Hollywood Studios, and Disney’s Animal Kingdom. Park reservations are required for entry to the first park guests plan to visit. After entering that first park, Guests will be able to visit the next park starting at 2 PM until each park's regularly scheduled closure. The ability to visit a park is subject to the park's capacity limitations. At this time a park reservation is not required after the first park, however, reservation requirements are subject to change.

What Is Included in the Water Park & Sports Option?
Includes the base ticket option. Plus, this ticket includes a certain number of visits to other Walt Disney World fun based on the length of your ticket (i.e. a 5 day ticket allows 5 visits). For each visit, you can choose one experience (subject to availability and closures):

Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park, NBA Experience, ESPN Wide World of Sports Complex, Disney’s Oak Trail Golf Course - FootGolf, Disney’s Oak Trail Golf Course - 9 hole Walking Course, Disney’s Fantasia Gardens Miniature Golf Course, and Disney’s Winter Summerland Miniature Golf Course

What is Included in the Park Hopper Plus Option?
This ticket combines the Park Hopper ticket and the Water Park & Sports Option. You’ll be able to visit more than one theme park per day plus you get a certain number of visits (matching the number of days of your ticket) to other Walt Disney World fun.

 

Rules and Regulations

Walt Disney World

Disney Military Promotional Tickets may be purchased by Eligible Service Members or their spouses (but not both), for use by themselves and family members and friends, as provided herein. These tickets may not be otherwise transferred, distributed or resold. "Eligible Service Members" are active or retired members of the U.S. Military, including the National Guard, Reservists, the U.S. Coast Guard, the Commissioned Corps of the Public Health Service (PHS), and the Commissioned Corps of the National Oceanic and Atmospheric Administration (NOAA). Spouses of Military Service Members also qualify if they are able to present valid and active U.S. Military IDs in the absence of active or retired Military Personnel or Commissioned Corps Members.

Eligible Service Members (or their spouses) must present valid military identification to purchase and use the Disney Military Promotional Tickets. No more than six (6) Disney Military Promotional Tickets may be purchased and (if applicable) activated by any Eligible Service Member or spouse (regardless of the place of purchase and whether purchased by that person or that person's spouse). In addition, one of the six (6) Tickets purchased must be used by the Eligible Service Member or his/her spouse. Each Disney Military Promotional Ticket must be used by the same person on any and all days.
 

Magic Your Way 
MYW Tickets expire 14 days after the date of first use. First use must occur on or before December 31, 2022. Plus Option visits match the number of days of your Ticket. Water Park & Sports Option: Plus visits match the number of days on your ticket. For example, a 1-Day Base with Water Park & Sports Option gives you 1 Plus Visit. Blackout dates: December 18, 2021 - December 31, 2021 and December 17, 2022 - December 31, 2022. Tickets including Plus visits expire 14 days after the date of first use or on December 16, 2022.
 

Stars and Stripes Length of Stay 
The number of days must match the length of stay. The ticket must be used on consecutive days. Unused days expire one day after first use. Must be staying on Walt Disney World property.
 

2021 Military Promotional Tickets
Valid now through December 17, 2021. Cannot exceed six (6) tickets per promotional year regardless of who/where purchased. Must be purchased by the eligible Service Member or his/her current spouse. 1 of the 6 tickets must be used by the Service Member or his/her spouse. Eligible Service Members are active or retired members of the U.S. military including the National Guard, Current active Reservists, the U.S. Coast Guard, the Commissioned Corps of the Public Health Service (PHS), and the Commissioned Corps of the National Oceanic Atmospheric Administration (NOAA). Please visit https://disneyworld.disney.go.com/special-offers/military- multi-daytickets-2020/details/ for more information.
 

Florida Resident Tickets
Florida Resident Select Tickets expire 14 days after the date of first use or on December 31, 2022, whichever comes first. First use must occur on or before December 31, 2022. Parking is not included. Seasonal Blockout dates: December 18-31, 2021 Adult 10+. Blockout days: 3-Day and 4-Day MAR 26-APR 11 & MAY 28-31. Tickets expire (including any options) and may not be used after June 18, 2021.

EACH PERSON 18 YEARS AND OLDER MUST SHOW PROOF OF RESIDENCY. A valid military ID card and proof of residency required at the time of purchase and redemption. Acceptable forms of residency are Florida driver's license with a Florida address, a Florida state-issued ID card with a Florida address, or a Florida Base military ID. If you do not have a Florida ID, then you must provide one of the following dated within the last 2 months evidencing a Florida residential address; a monthly mortgage statement; a Florida Vehicle Registration or Title; homeowner's insurance policy or bill, an automobile insurance policy or bill; a utility bill; mail from a financial institution, including checking, savings, or investment account statement; or mail from a Federal, State, County or City government agency.


Universal Orlando Resort

2021 Military Freedom Pass
Valid now through December 31, 2021. Six (6) tickets per valid military ID (not to exceed 12). Ticket must be purchased and activated by an eligible Service Member or spouse. Eligible Service Members are: Active or Retired US Military, National Guard, Active Reservists, US Coast Guard, Spouses of Eligible Service Member, DOD Civilian Employees.

Tickets valid through 12/31/2021 with no block-outs, unlimited use and expires in full 12/31/2021. Includes admission to select live entertainment venues of Universal CityWalk. Valid Military ID must be presented at the time of exchange. Tickets are non-refundable, non-transferable, and must be used by the same person on all days. Does not include admission to separately ticketed events. Parking is not included. Limit 6 tickets per eligible ID not to exceed 12 per year. 2-Park Universal Studios Orlando and Universal Island's of Adventure. 3-Park Universal Studios Orlando, Universal Island's of Adventure, and Universal's Volcano Bay.


Florida Resident Usage
Florida Resident 2-Day Tickets are valid for any 2 calendar days during a 60 consecutive calendar day period which includes the first day any portion of the ticket is used. Your 2-Day Ticket also includes 2 days of admission to Universal CityWalk . Must be used during the 60 consecutive calendar day period. BLACKOUT dates apply and are counted within the 60 consecutive calendar day period.

Florida Resident 3-Day Tickets are valid for any 3 calendar days during a 180 consecutive calendar day period which includes the first day any portion of the ticket is used. Your 3-Day Ticket also includes 3 days of admission to Universal CityWalk . Must be used during the 180 consecutive calendar day period. BLACKOUT dates apply and are counted within the 180 consecutive calendar day period.

 

SeaWorld Orlando

Sea World is proud to salute the men and women of our armed forces and their families. Waves of Honor permits any U.S. active-duty military, activated or drilling reservist, or National Guardsman to one complimentary admission per year to either SeaWorld®, Busch Gardens® or Sesame Place® for military personnel and as many as three direct dependents. Service members and their direct dependents must have a valid active military ID in order to participate. Inactive, standby and retired reserve members, military retirees, U.S. Merchant Marine and civilian Department of Defense workers are ineligible for the program. www.wavesofhonor.com/

 

LEGOLAND Florida

Military Appreciation
Active Duty U.S. Service Members receive FREE admission to LEGOLAND® Florida Resort & Water Park, no restrictions or blackout dates. This offer is not available online. To redeem this offer, please bring a valid military ID to any LEGOLAND Florida Resort ticket window. Two-day admission to LEGOLAND® Florida Park. 2nd Day must be redeemed within 14 days of first use or ticket expiration, whichever occurs first. Ticket expires one (1) year from date of purchase.

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© & ™ Warner Bros. Entertainment Inc. J.K. ROWLING`S WIZARDING WORLD™ J.K. Rowling and Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s18)
© & ™ Warner Bros. Entertainment Inc. J.K. ROWLING`S WIZARDING WORLD™ J.K. Rowling and Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s18)
© & ™ Warner Bros. Entertainment Inc. J.K. ROWLING`S WIZARDING WORLD™ J.K. Rowling and Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s18)