Rate Information / Reservation Policies
- Rooms for sponsored guests of Rate Category I will be charged at Rate Category III rates
- Rate II: 100% Disabled with DD Form 1173, DD Form 2765 or DD Form 2
- Rate III: DoD ID or Retired SF 50 required for check-in. Only foreign military with U.S. Travel Orders or assigned to a U.S. Military Installation (with unlimited DD1173, DD Form 2765)
- Rates are subject to party size verification upon check-in.
- Guestroom rates are subject to change without notice.
Reservation Policies
- Reservations are confirmed by room type, and not by specific location. We try to accommodate special requests; however, we cannot guarantee being able to fulfill these requests.
- Room reservations may be accepted up to 365 days in advance of arrival date of requested stay.
- Pets are not permitted (service animals only).
- A $25 per-day hold will be placed on your credit card to use room-charging privileges.
- Cancellation Fee: You may cancel up to 14 days before the start of your reservation without penalty. If you cancel within 14 days of your arrival, you will be charged one night’s stay, per reserved room.
- Early Departure Fee: After check-in, if your departure date changes, you will be charged one night’s stay, per reserved room.
- If a room is not available during the time you’d like to visit, please let us know. We’ll do our best to alert you if space opens up. We also can help connect you to nearby hotels with special rates available for our guests, based on their availability, too. Remember, even if you stay at a different property, the Shades of Green spa and restaurants are still benefits available to you as an eligible guest.
- Now’s another good time to review eligibility requirements.