September 29, 2020 4:14am

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Front Desk

Upon Arrival

Shades of Green Cares is our enhanced health and safety plan, developed in response to the current COVID-19 pandemic as part of our ongoing commitment to ensuring the health and well-being of all our guests, employees and the communities we work and live in.  Listed below are our plans, procedures and protocols that outline how we intend to keep our employees, guests and communities safe. Orange County mandate states all guests and staff must wear masks.
 

Shades of Green’s
Detailed Program Summary

As always, we take great care in maintaining the highest standards of cleanliness and hygiene throughout our hotels, restaurants and spas.

We have supplemented these normal procedures with additional COVID-19 cleanliness-specific guidance, training and information to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating/cleaning protocols.
  • Masks are mandatory in all areas of the resort except inside the pool areas and in your private guest room.
  • We have increased the frequency of cleaning our public areas including lobbies, elevators, door handles, public bathrooms, spas and even room keys.
  • Additions to our normal high standard, cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives have been increased, with particular attention paid to high-touch items. Room cleaning during stay is limited to light service on request.(trash and towel exchange only)
  • In the spaces where team members work behind the scenes, we have increased the frequency of cleaning and focusing on high-touch areas like team entrances, locker rooms, laundry rooms and staff offices.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • We have increased the deployment of antibacterial hand sanitizers throughout our properties.
  • All guests will be asked and staff will constantly wash their hands, wear their masks and watch their distance.

 In addition, our housekeeping team have created a rigorous cleaning protocol that addresses new normal and provide consumers the confidence that ensures the cleanliness of all guest rooms and high touch areas.  We will be using portable high efficiency hospital grade disinfecting misters and UV light germ eliminating technology. 

 

Limited Room Amenities
We are obligated to ensure the safety and well-being of our guests, therefore, amenities such as paper, pens, irons, ironing board have been removed from the rooms. Housekeeping services will be limited to check out only or light touch upon request.

 

Mail services
Mail, packages and grocery deliveries will not be available for receiving or outgoing by the resort staff.

 

Updated Bell Services and Bag Policies
The bell services policies and procedures have been modified to support the health and safety of our guests and team members. When necessary, we will make all possible accommodations for guests with special needs and situations. Valet and BAGS services will not be available, however, bell services will be available with modification.  Scooter and Stroller rentals will not be available through the bell services.

 

Pool / Fitness Area

  • All pool furniture will be deep cleaned and continually sanitized.
  • Pool will have limited capacity based on CDC guidelines.
  • In the Fitness Center, there will be frequent use of our hospital grade disinfecting misters.  We also have available disinfectant wipes and ask that when you have finished using a machine, to please wipe down the machine.

 

 

An Enhanced Check-in and Check-out Process for Convenience and Safety
We’ve developed new check-in processes to ensure the safest experience possible for the health and safety of our guests and employees. At every step, our employees will be outfitted with masks, and be behind a glass partition.  During check in, we ask only the sponsor with the military ID approach the Front Desk.  All other guests please wait away from the desk practicing social distancing in the resort.   All guests will be enrolled in our express check-out program to promote safe environment.

 

Smoking Policy
Shades of Green is a NON-SMOKING resort. E-cigarettes are also not permitted. You will be charged a fine (starting at $250) for smoking in your room and on balcony.

 

We would like to thank you for the trust and support you have in us and we look forward to welcoming you and your family to Shades of Green soon.

For any specific questions about reservations, please contact our Reservations Department at 1-(888) 593-2242 , and one of our team members will be happy to assist you. 

 

Firearms  Policy
Firearms are not allowed at Shades of Green. Weapons may not be carried, kept in guestrooms, secured in guestroom safes, nor stored in vehicles while at Shades of Green. If you arrive with any weapon or firearm, you are required to declare it and turn it into our Security Department upon arrival on property. Notify a Front Desk Agent, and a Security Officer will meet you at the porte-cochere to receive the weapon. The weapon owner will be required to ensure the weapon is not loaded (clear) in front of the Security Officer; this will be done in the Bell Desk area, out of the view of our other guests. The Security Officer will give you a receipt for the weapon. The weapon will be taken to the Shades of Green Security Center and locked in a weapons cabinet for safekeeping until checkout. The weapon owner will keep any ammunition. On your day of departure, please contact the Front Desk or the Security Center (extension 1458) at least one hour before check out to allow a Security Officer time to return the weapon.